How to get a refund, replacement, or compensation for defective goods
Step-by-Step Guide
Take photos/videos of the defective product. Keep the bill, warranty card, packaging, and any communication with the seller.
Legal Basis
- •Consumer Protection Act 2019 — Sections 2(9), 34, 35
- •Consumer Protection (E-Commerce) Rules 2020
Important Numbers
This playbook provides general legal information. Laws vary by state. For complex matters, consult a qualified lawyer. Free legal aid: NALSA 15100.